A New System Metric Louise Patmore, Systems Change Lead, Changing Futures Sussex & Maud Pedemonte-Ellis, Partnership Manager, Making Every Adult Matter (MEAM) reflect on a new way of measuring system pressure. Introduction The process by which we currently understand the system, is built on journey maps, case studies, or Swimlanes to track and evaluate a person’s experience of multiple compound needs (MCN) as they interact with services. These metrics are then used to inform a service’s...

Louise Patmore, our Systems Change Lead, reflects on the People’s Summit with NHS Sussex held in April It is always a privilege being at the Amex stadium in Brighton on a sunny spring day with views of the downs and my old campus at Brighton University where I started this journey of systems change back in the early noughties. Today is the people’s summit for the Sussex Health and Care ICB (Integrated Care Board) the people’s summit is all about the people that work in all of our services but...